Frequently Asked Question

I bought a product, but I don't know how to download it
Last Updated 3 months ago

When the purchase is made, the system sends an email with the purchase details and an access token. Once the token is obtained, it can be accessed from https://www.neoacevedo.co/component/j2store/myprofile.html and entered as a guest by typing the email with which you made the purchase and the token received in the email. Check if you have received an email with the subject "Your order with neoacevedo" or that this email is not in the spam tray. If you have not received an email, please create a ticket with the theme Report a Problem / Access Problem.

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